Terms & conditions
1. Scope
These terms and conditions apply to all purchases made on ryvao.com, which is run by Ryvao (see Legal information). By placing an order, you accept these terms.
2. Products
We describe our products as accurately as we can on each product page. Photos are for illustration only. Please use each product according to its instructions.
3. Prices
Prices are shown in pounds sterling (GBP). Any delivery costs are shown before you confirm your order. You pay the price shown at the time you confirm your order. We may change our prices at any time, but this won't affect orders that have already been confirmed.
4. Your order
Our contract with you is formed when you receive our order confirmation email. We may refuse orders that are incomplete, contain an obvious pricing error or appear fraudulent.
5. Payment
You pay when you place your order, using one of the payment methods available on the website. Your payment details are handled directly by our payment providers: Ryvao does not store them.
6. Delivery
Orders are prepared and handed to the courier within 1–2 working days. You'll find more details on our Delivery page.
7. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your order to cancel your contract, without giving a reason and without any penalty.
On top of this legal right, Ryvao offers a satisfaction guarantee: 60 nights from delivery for the cushion and 45 days from delivery for the Hideaway. You'll find the details on our Returns & refunds page.
8. Your statutory rights
Under the Consumer Rights Act 2015, the products you buy must be of satisfactory quality, fit for purpose and as described. If they aren't, you may be entitled to a repair, a replacement, a price reduction or a refund, depending on the situation and when you contact us. Nothing in these terms affects your statutory rights.
9. Liability
Ryvao is not responsible for damage caused by using a product in a way that doesn't follow its instructions. This does not affect your statutory rights as a consumer.
10. Personal data
We handle the personal data collected with your order in line with our Privacy policy.
11. Complaints
If you have a problem, please contact our customer care team first at contact@ryvao.com. If we can't resolve it together, you may be able to refer the matter to an alternative dispute resolution provider (see Legal information).
12. Governing law
These terms are governed by French law. This does not take away the protection you have under the mandatory laws of the country where you normally live. If you live in the UK, you can bring legal proceedings in the courts of the part of the UK where you live.